Privacy Statement

Effective Date: 01/06/25

At DermaMaster, we are committed to protecting your privacy. This Privacy Statement describes how we collect, use, and share information when you visit our website or purchase products from our online store.

1. Information We Collect

When you interact with us, we may collect:

a. Personal Information

• Full name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely via third-party payment providers)
  

b. Device and Usage Data

• IP address
• Browser type and version
• Pages viewed and time spent
• Referring URLs
• Device identifiers

c. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve site functionality, remember preferences, analyse traffic, and personalize marketing. You can control cookie settings in your browser.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate about your purchase (confirmations, shipping updates, support)
• Provide customer service and respond to inquiries
• Improve our website, services, and product offerings
• Send marketing communications (only with your consent)
• Prevent fraud and maintain site security
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share data with:

• Trusted service providers (e.g., payment processors, shipping carriers, marketing platforms)
• Legal authorities, when required to comply with law or enforce our terms
• Third-party analytics or advertising partners (aggregated or pseudonymized data where possible)

4. Data Security

We take reasonable steps to protect your personal data through encryption, access control, and secure hosting. However, no system can be guaranteed 100% secure.

5. Your Rights

• Depending on your location, you may have the right to:
  Access or update your personal information
  Request deletion of your data
  Object to or restrict certain processing
  Withdraw consent (where applicable)
  Lodge a complaint with a data protection authority (EU/UK)
  To make a privacy-related request, contact us at: info@dermamaster.co.uk

6. Email Marketing and Preferences

If you opt in to receive promotional emails, you can unsubscribe at any time using the link in any email. You can also contact us to update your preferences.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

8. Children’s Privacy

DermaMaster does not knowingly collect personal information from children under 13 (or under 16 in some jurisdictions). If we become aware of such collection, we will delete the data immediately.

9. Changes to This Statement

We may update this Privacy Statement from time to time. The latest version will always be available on our website with the effective date clearly stated.

10. Contact Us

If you have any questions about this Privacy Statement or our data practices, please contact:
DermaMaster Privacy Team
Email: Info@dermamaster.co.uk
Phone: 01444 812299
Address: Solar House, 282 Chase Road, London, England, N14 6NZ